SkyPostal is committed to anticipating your needs and providing you with answers to our most Frequently Asked Questions.
Shipping with SkyPostal is simple! To get started, submit a sales inquiry.
Integrating with SkyPostal can take minutes. Our exclusive integrations include Easyship, Shopify, Shipstation, and Direct API.
Many of our integrations are free. We also offer complimentary onboarding support. For integration specific questions, please send us an email.
Duty and tax calculations vary per country. For more information, download our Service Guide.
We can collect duties payment in advance from all of our countries via our partnership with SecureImport. Through this exclusive service, consignees will be contacted via email prior to shipment of their items, requesting payment in advance for applicable duties. Packages are not shipped until duties have been collected. Duties payment requests to consignees include the Name of the Store where the items were purchased, the Order Description and Order Amount.
Food - non perishable
Medicines and Dietary Supplements
Artwork
Perfumes - 1
Perfumes - no more than 1 per shipment
Clothes - No more than 6 items of the same category
Beverages/Alcohol
Cigars/Tobacco
Animals
Seeds
Cell Phone - maximum of 1
Computer - maximum of 1
Cell Phones
Beauty Products
Ingestible products such as Vitamin Supplements over $400 in value and 4 kilos require Permit from Registro Santitario
Cell phone - only one permitted per year per consignee.
Restricted items for import vary per country. We have included a few items below that are categorized as restricted. For an extensive list, please download our guide on Restricted Items by Country in Latin America.
Food - non perishable
Medicines and Dietary Supplements
Artwork
Perfumes - 1
Perfumes - no more than 1 per shipment
Clothes - No more than 6 items of the same category
Beverages/Alcohol
Cigars/Tobacco
Animals
Seeds
Cell Phone - maximum of 1
Computer - maximum of 1
Cell Phones
Beauty Products
Ingestible products such as Vitamin Supplements over $400 in value and 4 kilos require Permit from Registro Santitario
Cell phone - only one permitted per year per consignee.
SkyPostal handles every detail associated with customs, so you don’t have to. We will prepare documentation to clear customs and pay duties on behalf of our clients. Payment for duties can be collected prior to shipping from our clients (DDP) or through the consignees directly (Duty Collect). If you have any questions, please visit our contact page.
Food - non perishable
Medicines and Dietary Supplements
Artwork
Perfumes - 1
Perfumes - no more than 1 per shipment
Clothes - No more than 6 items of the same category
Beverages/Alcohol
Cigars/Tobacco
Animals
Seeds
Cell Phone - maximum of 1
Computer - maximum of 1
Cell Phones
Beauty Products
Ingestible products such as Vitamin Supplements over $400 in value and 4 kilos require Permit from Registro Santitario
Cell phone - only one permitted per year per consignee.
At SkyPostal, we aim to provide fast services without ever compromising on quality. We always out deliver courier and postal options in the industry. Our transit times after your item has cleared customs are as follows:
8-15 business days
4-8 business days
4-8 business days
5-10 business days
1-5 business days
3-15 business days
5-15 business days
Our service offers a minimum of two delivery attempts per parcel. To ensure a high standard of services, we guarantee three attempts in some countries. For information on a particular country, please contact us.
8-15 business days
4-8 business days
4-8 business days
5-10 business days
1-5 business days
3-15 business days
5-15 business days